That's YOUnity
That's Younity

COVID-19 Updates at Diamond Credit Union

Dear members and friends of Diamond Credit Union,

Our goals during this distinctive time in our history remain to keep the well-being of our members and employees our top priority while still meeting their financial needs; and understanding the importance of adjusting quickly, and remaining flexible and cooperative with each other so that we may continue to react appropriately.

A team from across our leadership has been meeting regularly to evaluate our steps. That team has been in touch with the Centers for Disease Control (CDC), government leaders and other experts to study and implement recommended steps based on medical facts.

It is also important to know, we recognize that there may be instances where members find themselves facing financial challenges.

We are firmly committed to every member of our community as we tackle this unprecedented task with your safety and confidence considered most important.

Please see the important information in the tabs below and visit this page for updates.

Sincerely,

John Faust
President/CEO
Diamond Credit Union

Changes to Hours and Branch Access - Updated 3/24/2020

To meet the goals stated above we have made adjustments. Modified Business Hours are in effect from March 25 until further notice. Lobbies are closed.
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Boyertown, Exeter, Muhlenberg, Pottstown, Royersford, and Wyomissing Branches
Drive-Thru only: Monday-Wednesday 10am-4pm, Thursday & Friday 10am-6pm, No Saturday hours

Tower Health Reading Hospital Branch
Temporarily closed

24-Hour Call Center – 610-326-5490
Business Hours: Monday-Wednesday 9am-6pm, Thursday & Friday 9am-7pm, Saturday 9am-1pm
After Hours Assistance available 24/7
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Several days ago we increased our cleaning efforts both behind the scenes and member facing. This includes the frequent disinfection of drive-thru teller tubes. We also encourage members to bring and use their own pens if using a drive-thru. The use of online and mobile banking channels, available 24/7, is recommended.

Diamond’s Reading Hospital location, in respect to Tower Health Visitation Restrictions, is closed until further notice.

The use of online and mobile banking channels, available 24/7, is recommended.

Financial Relief for Members During COVID-19

Diamond continues to work closely with, and follow the recommendations of, government and health officials to react appropriately to the COVID-19 situation.

We have taken several steps to balance the health and safety of our employees and members while still providing very necessary financial services that have been classified as life-sustaining.

We are immediately implementing the following efforts:

  • Fee Waived on Skip-A-Pay on eligible loan payments and Skip-A-Pay has been increased to two per calendar year.
  • Three Oops on Us – reversal of overdraft fees – service has been increased to three per year…no questions asked.
  • Share Certificates – Penalty fee for early withdrawals waived.
  • Diamond Mastercard – Cash advance fee waived.

These tactics are intended to assist members during these unprecedented times and they are temporary. Diamond CU reserves the right to modify relief efforts at any time

In addition, we would like to provide a few reminders:

  • Use our 75,000 No-Surcharge ATM network to obtain cash.
  • All deposits at federally insured credit unions, like Diamond, are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor.
  • Use CardNav to control usage of your debit card.
  • Utilize Diamond Electronic Services for account access.

Assisting with members’ financial security and well-being during this time is imperative to the mission of Diamond Credit Union and we recognize that there may be instances where members find themselves facing additional financial challenges. Diamond is here to help and we encourage members who may be impacted to contact us to discuss how we might be of assistance.