COVID-19 Updates at Diamond Credit Union

Dear members and friends of Diamond Credit Union,

Our goals from day one of Covid-19 have been to keep the well-being of our members and employees our top priority while still meeting their financial needs.

Throughout, we have followed a course in which every step we have taken has been with an abundance of caution.

We are often asked “when will lobbies reopen?” Lobby access is available by appointment only for select services, and with multiple safety measures in place that must be adhered to in cooperation by staff and members together.

Please see the Branch Hours & In-person Appointments tab below for more informaton.

We are as eager as you to eventually welcome you back to branches for pre-Covid drop-in service. We miss seeing you and serving you in person. We will do that when the time is right. For now, appointment only visits are a step in that direction.

Since covid-19 began we have recognized that there may be instances where members find themselves facing financial challenges. Please get in touch if you are in this situation.

We are firmly committed to every member of our community as we tackle Covid-19 together.

Please see additional important information on this page and check back for updates.

Sincerely,

John Faust
President/CEO
Diamond Credit Union

Branch Hours & In-person Appointments

In-person appointments are available for select services. To learn more about the safety guidelines in place and services available for in-person appointments, please visit our Diamond Branches page.

Learn More and Schedule an Appointment

Diamond Branches continue to be open for drive-thru service as well during the hours listed below.

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Boyertown, Exeter, Muhlenberg, Pottstown, Royersford and Wyomissing Branches
Drive-Thru: Monday-Wednesday 9am-5pm, Thursday & Friday 9am-6pm

24-Hour Service Call Center – 610-326-5490, option 3
Business Hours: Monday-Wednesday 9am-5pm, Thursday & Friday 9am-7pm, Saturday 9am-1pm
After Hours Assistance available 24/7.

Lending Call Center – 610-326-5490, option 4
Business Hours: Monday-Wednesday 9am-5pm, Thursday & Friday 9am-6pm
Get more information or apply online 24/7.
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The continued use of online and mobile banking channels, available 24/7, is recommended.

Financial Relief for Members During COVID-19

We have taken several steps to balance the health and safety of our employees and members while still providing very necessary financial services that have been classified as essential.

We implemented the following efforts:

Fee Waived on Skip-A-Pay on eligible loan payments and Skip-A-Pay has been increased to two per calendar year.
Three Oops on Us – reversal of overdraft fees – service has been increased to three per year…no questions asked.

These tactics are intended to assist members and are temporary. Diamond CU reserves the right to modify relief efforts at any time.

In addition, we would like to provide a few reminders:

Use our 75,000 No-Surcharge ATM network to obtain cash.
All deposits at federally insured credit unions, like Diamond, are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor.
Use CardNav to control usage of your debit card.
Utilize Diamond Electronic Services for account access.

Assisting with members’ financial security and well-being during this time is imperative to the mission of Diamond Credit Union and we recognize that there may be instances where members find themselves facing additional financial challenges. Diamond is here to help and we encourage members who may be impacted to contact us to discuss how we might be of assistance.

IRS Economic Impact Payments Website

Below is a link to the IRS official website with more information regarding the Economic Impact Payments.

Economic Impact Payments

Tips & Assistance for Protecting Your Financial Accounts During COVID-19

Top of mind for most people is how to stay physically safe during the COVID-19 pandemic. While personal safety absolutely comes first, finances are also a big concern. We are addressing some of those concerns in our weekly blogs with helpful tips and informative posts.

Read the latest posts and stay educated.