COVID-19 Updates at Diamond Credit Union

Dear members and friends of Diamond Credit Union,

Our goals from day one of Covid-19 have been to keep the well-being of our members and employees our top priority while still meeting their financial needs.

Throughout, we have followed a course in which every step we have taken has been with an abundance of caution. If you see or have seen that a branch is temporarily closed it is likely in adherence to this philosophy.

When we have had an employee test positive we have verified that they did not have direct contact with the public, temporarily closed the corresponding branch, conducted further testing, and then reopened as soon as it is safe. Please also note that, to lessen the need to do this, only essential personnel are on site. Most employees are serving you remotely and lobbies remain closed for drop-in service.

We are often asked “when will lobbies reopen?” Lobby access is available by appointment only for select services, and with multiple safety measures in place that must be adhered to in cooperation by staff and members together.

Please see the Branch Hours & In-person Appointments tab below for more information.

We are as eager as you to eventually welcome you back to branches for pre-Covid drop-in service. We miss seeing you and serving you in person. We will do that when the time is right. For now, appointment only visits are a step in that direction.

Since covid-19 began we have recognized that there may be instances where members find themselves facing financial challenges. Please get in touch if you are in this situation.

We are firmly committed to every member of our community as we tackle Covid-19 together.

Please see additional important information on this page and check back for updates.

Sincerely,

John Faust
President/CEO
Diamond Credit Union