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ALERT:

Diamond Credit Union’s Wyomissing location has reopened FOR DRIVE-THRU SERVICE. Details and Hours

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COVID-19 Updates at Diamond Credit Union

Dear members and friends of Diamond Credit Union,

Our goals during this distinctive time in our history remain to keep the well-being of our members and employees our top priority while still meeting their financial needs; and understanding the importance of adjusting quickly, and remaining flexible and cooperative with each other so that we may continue to react appropriately.

A team from across our leadership has been meeting regularly to evaluate our steps. That team has been in touch with the Centers for Disease Control (CDC), government leaders and other experts to study and implement recommended steps based on medical facts.

It is also important to know, we recognize that there may be instances where members find themselves facing financial challenges.

We are firmly committed to every member of our community as we tackle this unprecedented task with your safety and confidence considered most important.

Please see the important information in the tabs below and visit this page for updates.

Sincerely,

John Faust
President/CEO
Diamond Credit Union

Reopening of the Wyomissing Branch

As of Wednesday, June 3, Diamond Credit Union’s Wyomissing location is open for drive-thru service during business hours. The drive-thru ATM is also open and the 75,000 No-Surcharge ATM network is available. Online banking, mobile banking, and Diamond’s Call Center are also open.

“Thank you to our members and staff for your cooperation and patience during this temporary closure,” said John Faust, President/CEO of Diamond Credit Union. “We closed for the safety of all in mind and we keep the safety of all in mind as we reopen.”

The branch closed May 20 when a team member from the Wyomissing staff informed management that a person they had close contact with tested positive for COVID-19. The team member then also tested positive. All other Wyomissing personnel have tested negative.

Since Diamond closed lobbies and began to operate via drive-thru only in mid-March, the team member who tested positive did not have any direct contact with members.

IRS Economic Impact Payments Website

Below is a link to the IRS official website with more information regarding the Economic Impact Payments.

Economic Impact Payments

Financial Relief for Members During COVID-19

Diamond continues to work closely with, and follow the recommendations of, government and health officials to react appropriately to the COVID-19 situation.

We have taken several steps to balance the health and safety of our employees and members while still providing very necessary financial services that have been classified as life-sustaining.

We are immediately implementing the following efforts:

  • Fee Waived on Skip-A-Pay on eligible loan payments and Skip-A-Pay has been increased to two per calendar year.
  • Three Oops on Us – reversal of overdraft fees – service has been increased to three per year…no questions asked.
  • Share Certificates – Penalty fee for early withdrawals waived.
  • Diamond Mastercard – Cash advance fee waived.

These tactics are intended to assist members during these unprecedented times and they are temporary. Diamond CU reserves the right to modify relief efforts at any time

In addition, we would like to provide a few reminders:

  • Use our 75,000 No-Surcharge ATM network to obtain cash.
  • All deposits at federally insured credit unions, like Diamond, are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor.
  • Use CardNav to control usage of your debit card.
  • Utilize Diamond Electronic Services for account access.

Assisting with members’ financial security and well-being during this time is imperative to the mission of Diamond Credit Union and we recognize that there may be instances where members find themselves facing additional financial challenges. Diamond is here to help and we encourage members who may be impacted to contact us to discuss how we might be of assistance.

Branch Hours & Access

The following business hours are in effect until further notice. Lobbies remain closed at this time.
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Boyertown, Exeter, Muhlenberg, Pottstown, Royersford, and Wyomissing Branches
Drive-Thru only: Monday-Wednesday 10am-4pm, Thursday & Friday 10am-6pm, No Saturday hours

Tower Health Reading Hospital Branch
Temporarily closed.

24-Hour Service Call Center – 610-326-5490, option 3
Business Hours: Monday-Wednesday 9am-5pm, Thursday & Friday 9am-7pm, Saturday 9am-1pm
After Hours Assistance available 24/7

Lending Call Center – 610-326-5490, option 4
Business Hours: Monday-Wednesday 9am-5pm, Thursday & Friday 9am-7pm
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Diamond’s Reading Hospital location, in respect to Tower Health Visitation Restrictions, is closed until further notice.

The use of online and mobile banking channels, available 24/7, is recommended.

Tips & Assistance for Protecting Your Financial Accounts During COVID-19

Top of mind for most people is how to stay physically safe during the COVID-19 pandemic. While personal safety absolutely comes first, finances are also a big concern. We are addressing some of those concerns in our weekly blogs with helpful tips and informative posts.

Read the latest posts and stay educated.