Expert Tips To Keep Your Information Safe and Prevent Fraud
Rachel Tobac is a professional white hat hacker and the CEO of SocialProof Security where she helps people and companies keep their data safe by training and penetration testing (pentesting) them on social engineering risks. Rachel was also a winner of DEF CON’s wild spectator sport, the Social Engineering Capture the Flag contest, 3 years in a row. Rachel has shared her real life social engineering stories with NPR, Last Week Tonight with John Oliver, Huffington Post, Business Insider, CNN, USA Today and many more. In her remaining spare time, Rachel works as the Chair of the Board for the nonprofit Women in Security and Privacy (WISP) where she works to advance women to lead in the fields.
Fraud Prevention Videos
Diamond has partnered with Rachel to create these informative videos to help our members prevent fraud and stay financially safe.
Spoofing is when a hacker uses software that makes it look like they are calling from a trusted source, for example, Diamond Credit Union. The caller is going to ask you to confirm personal or account information.
To avoid these situations, you should hang up the phone and call Diamond at 610-326-5490. At Diamond, we will never call you to ask you about your pins, codes, or passwords.
As social media usage increases, so do social media scams. Hackers may pose as a familiar face and message you through social media asking for money or account information to commit fraud. They’re hoping to emphasize a sense of urgency and fear so you don’t think about the consequences.
For more security, we recommend using a second form of communication to confirm a need or request is legitimate.
When you use the same password for multiple sites, it can be easier for a hacker to get into your accounts and commit fraud. If a site you use were to get hacked, the hacker would pull your password and start trying it on websites that they think you are also using.
Our team recommends using a Password Manager so you can use unique, strong passwords that aren’t repeated with other accounts.
A tech support scam is when someone is telling you that something is wrong with your computer and it needs to be fixed immediately. Typically, these alerts will come through a phone call, text message, or even a pop-up on your computer.
If someone is trying to alert you about a potential virus and is suggesting they can fix it themselves, you should be cautious. Once inside your computer, the hacker can access your personal information and use it to commit fraud now or in the future. We recommend deleting the emails, hanging up the phone, or closing out of the window.
Rachel Tobac explains phishing scams, or how hackers get information through email. More than likely, a phishing email will encourage you to provide personal information or direct you towards clicking a link.
We recommend always talking with a Diamond team member before giving away personal or account information or clicking any links. As an extra precaution, set up alerts on your account so you’re aware of all activity.
More Resources
Stay informed with more financial safety and security tips found in our Fraud Report educational blogs and on our Financial Safety & Security page.
Tips To Get The Most Out Of The Diamond Mobile App
Use your Diamond Credit Union app to find no-fee ATMs around the world. Look for a red CU dollar sign sticker or a green Allpoint logo for ATMs that won’t charge you additional fees.
Learn how to deposit a check through the Diamond Mobile Banking App. You’ll need to identify which account you’d like to deposit the money in and provide a photo of the front and back of the check.