Avoid Common UPS Scams

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Online shopping allows you to have packages from around the world delivered right to your door. If you’re an avid shopper, you may get packages every couple of days. Unfortunately, fraudsters have found a way to infiltrate the world of online shopping, and the UPS noticed a trend of common UPS scams that you should look out for.

Common UPS Scams

UPS noted three common scams regarding its service and warned everyone to watch out for them.

1. Funds Required For Delivery

Only a very few packages actually require the recipient to pay to receive them. If you get one of these messages and certainly are not expecting to pay, you can likely ignore it. If you aren’t sure, go to the UPS website and put in the tracking number to find out if it’s true. This is a common UPS scam to watch out for.

A common UPS text message scam that says, "We have attempted to deliver your package but there is an unpaid customs charge."

2. Account Or Payment Info Requested

If you think you may need to make some kind of payment, log into your UPS account and check, or give them a call at a phone number you look up on your own. Don’t respond to texts or emails.

3. Payment Needed Or Is Overdue

While it’s reasonable that some payment may be needed if you have a UPS account or shipped a package using the online service, you won’t be asked to pay using a gift card or money order, or even cash. To pay an invoice, head over to the UPS Billing Center.

A common UPS text message scam that says your shipment requires you to pay a delivery fee.

 

 

Unfortunately, phishing email scams are here to stay, and they are getting better and better at fooling people. Just remember that UPS will not “request payments, personal information, financial information, account numbers, IDs, passwords, or copies of invoices in an unsolicited manner through email, mail, phone, or fax or specifically in exchange for the transportation of goods or services.”

Now, there may be a time when UPS does send you an email with an “epackage” link. Those may be legitimate. They will always begin with https://ftp2.ups.com. If they don’t, delete them.

You may have received a text that claims the driver is having a problem delivering a package. They conveniently send a link for you to update directions. Well, that’s actually shown as an example of a common fraudulent message on the UPS website.

Legit Contact Methods From UPS

The following are legitimate phone numbers, text IDs, and email addresses that UPS will use:

Phone Calls

Phone Calls Will Come From:
1-833-242-1931

Texts

Texts Will Come From:
94601, 69877, 48515 or 52892

Emails

Emails Will Come From:
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] [email protected], or [email protected]

The signs of phishing are the same, no matter which shipping or delivery service you use.

Tips To Avoid Falling For Scams

1. Take a minute. Scammers rely on your panic, so they try to create urgency. Take the time to review the message, then review it again. If you don’t feel confident, don’t click.

2. Just don’t click. Legitimate UPS links will start with one of these: “https://www.ups.com,” “https://billing.ups.com,” “https://go.ups.com,” or “http:/links4.upsemail.com.”

3. Closely look at the details. Are there spelling or grammar errors? Is it using generic greetings, like “Sir or Madame?” Scammers will often use typos to trick you into clicking on the link, such as replacing the letter “L” with a “1.”

4. Report suspicious messages. Report fraud and scams to the Federal Trade Commission. There is a process to do this online. Your report is shared with 2,800 law enforcement agencies.

5. Delete and block fraudulent email and text messages. Do this so you don’t accidentally interact with it later. It’s easy to get in a rush and accidentally click something…or find it later and not remember that it’s a scam.

If it seems too good to be true, assume it is.

Remember that even though a package is important to you, there is always enough time for you to investigate the above information before communicating with anyone. There is rarely a need to click any links. Just go to the UPS or other shipping company’s website. These UPS scams are ways for fraudsters to gather your personal information.

Keep in mind that bad actors are always looking for ways to steal your information, and if you receive a message that seems off, investigate it before clicking links or responding.

If you need additional fraud prevention tips, the Diamond experts are ready to help.

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