No, this is a mobile app and is controlled by a smartphone or iPad.
CardNav
Powerful & Real-Time Debit Card Protection
With CardNav, you get peace of mind and enhanced security when you protect your debit card against fraud and misuse, all in real time using your smartphone.
With CardNav from CO-OP Financial Services, you can:
- Secure card usage by turning your card on or off in seconds
- Control the type of purchases authorized and track spending
- Select allowable merchant and transaction types (gas, groceries, online)
- Set specific dollar limits for transactions
- Set the geographic location in which the card can be used
- Real-time notifications to alert unauthorized usage
Use the CardNav App along side Diamond’s Mobile Banking App and you’ll have total control at your fingertips!
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Frequently Asked Questions About CardNav
Will CardNav work outside the U.S.?
Yes. If your phone works, the app will work.
How long can I leave a card “off”?
You can turn your cards off, leave them off as long as you want to, and only turn them back on when you want to perform transactions.
How many cards can each user set up?
There is no limit to the number of cards that you can set up.
Should I also add my spouse’s card to my CardNav app as well?
We recommend that each person downloads and registers their card to their own device. This allows for full control including location controls. If both cards are loaded onto one device and the “My Location” option is selected, the other cardholder may be declined.
I forgot my password, can you help me?
Resetting a forgotten password is quick and easy. Simply click the “Forgot Password” link from the login page and a new temporary security token will be sent over that allows you to set a new password.
What if I have my card turned off and a recurring utility bill wants to charge my card? Will that transaction be denied?
When the card is off, most card transactions are denied by CardNav and alerts are generated for attempted transactions. However, Auto-Pay transactions and credits (deposits, returns and reversals) are exempt from this high-level control.
Where do we go if we have any questions, concerns, or feedback?
There are several ways to reach Diamond for assistance. The Member Service Center is available 24-hours by calling 800-593-1000. You can also CHAT LIVE or stop by any branch during regular business hours.
