Frequently Asked Questions – General

Answers to many frequently asked questions regarding your accounts. Have a question that isn’t answered below? Click here to contact us!

Q: How can I join Diamond Credit Union?
Q: Are my funds with Diamond Credit Union insured?
Q: What is the difference between a Credit Union and a Bank?
Q: Diamond Credit Union was granted a Community Charter in April 2006. What is a Community Charter and what does it mean to Diamond’s membership?
Q: How long do I have to be a member before I can apply for a loan?
Q: After I set up my merchants in Electronic Bill Payer, how long do I have to wait to start making payments?
Q: When I am at the merchant using my Diamond VISA Card, do I choose debit or credit?
Q: How do I sign-up to receive E-Statements?
Q: How do I use Diamond’s Skip-a-Payment service?
Q: How can I review my Mastercard statement online?
Q: How can I apply for a loan with Diamond if I can’t make it to the credit union during normal business hours?